Title: Language Services Manager
Location: Eagan, MN (Hybrid)
Job Type: Contract (9 Months)
Schedule: 20-25 hours per week
Compensation: $55.00-60.00/hr W2
Industry: Health Insurance
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About the Role
We are partnering with a leading nonprofit healthcare organization that serves millions of members across commercial, Medicare, and Medicaid health plans. Our client is deeply committed to health equity, culturally responsive care, and ensuring that every member—regardless of language proficiency—has access to accurate and meaningful health information.
We are seeking a Language Service Manager to lead enterprise-wide language strategy and operations. This role is ideal for a seasoned language-services professional who excels in driving translation, interpreting, and localization programs within a highly regulated healthcare environment. The individual will oversee language access initiatives, ensure regulatory compliance, and support members with limited English proficiency through high-quality, culturally relevant communication.
Job Description
The Language Service Manager will oversee the organization’s language access program and shape its long-term strategy. This role leads translation, interpretation, and localization operations for medical and member-facing content while ensuring compliance with Health Equity Accreditation (HEA) standards and federal/state language access regulations.
Key Responsibilities:
Strategic Leadership
- Establish and operationalize the organization’s centralized Language Services function.
- Develop, implement, and maintain enterprise-wide language strategies.
Translation, Interpretation & Localization
- Manage end-to-end translation, interpreting, and localization projects for medical and health-related content.
- Partner with medical experts and linguistic specialists to deliver high-quality, culturally accurate materials.
Regulatory & HEA Compliance
- Support enterprise compliance with Health Equity Accreditation language access requirements.
- Help design and implement strategies for meeting regulatory obligations for translation and interpreting services.
Cross-Functional Collaboration
- Partner closely with medical, legal, compliance, customer service, and operations teams.
- Integrate language considerations into enterprise initiatives, especially for Limited English Proficient (LEP) members.
Quality Assurance
- Implement quality control processes to ensure consistency, accuracy, and regulatory alignment across all translated materials.
Vendor & Budget Management
- Identify, evaluate, and manage external language service providers.
- Negotiate contracts, monitor performance, and ensure cost-effective service delivery.
- Manage the Language Services budget and track spend.
Cultural Competency & Member Engagement
- Promote cultural sensitivity and ensure content is tailored to diverse member groups, including during open enrollment.
Process Optimization
- Stay current on best practices, technology, and emerging trends in the language-services field.
- Implement improvements to enhance efficiency and service quality.
Reporting & Analytics
- Develop reporting frameworks to track key language metrics.
- Analyze data to assess performance and provide updates to leadership.
Bilingual Staff Program
- Support and coordinate tasks for bilingual staff, including interpreters and translators.
- Provide guidance, mentoring, and feedback to enhance team effectiveness.
Qualifications
Required Qualifications:
- 5+ years of professional experience in a related field (work, education, transferable skills, and military experience all considered).
- High school diploma or equivalent.
- Experience managing translation, interpreting, localization, or language-access operations.
- Strong leadership ability and experience guiding teams of language professionals.
- Exceptional project management skills; ability to manage concurrent projects and deadlines.
- Proficiency with translation management systems, content management tools, and related software.
- Excellent communication skills with strong attention to detail, accuracy, and cultural appropriateness.
- Familiarity with international cultural dynamics and linguistic trends.
- Strong vendor management and negotiation skills.
- Analytical mindset with experience using data for decision-making.
- Proven experience supporting healthcare project transitions and regulatory compliance.
- Knowledge of Medicare and Medicaid regulations relating to language access.
- Strong understanding of medical terminology and healthcare communications.
Preferred Qualifications:
- Bachelor’s or Master’s degree in Linguistics, Translation, Communications, or a related field.
- Fluency in multiple languages.
- Professional certifications in translation, interpretation, or related disciplines.
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
How to Apply
Take the first step on your new career path!To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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